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Make a Claim
Need to make a claim on a Bondable guarantee? Follow the steps below to get started.
How to make a claim
Claim Lodged
A landlord or their representative lodges a claim via the Bondable platform. Bondable immediately pays the value of the claim up to one month's rent.
Mediation
The landlord or their representative and tenant use the Bondable digital mediation app to settle the claim. If settlement is not agreed via the Bondable mediation process, a bond lodgement is made with VCAT and a dispute is lodged by the landlord or their representative.
Settlement
Accountable parties settle the claimed amount with Bondable, based on the outcome of the digital mediation or the Tribunal order. If the Tribunal order is higher than the claimed amount, Bondable will immediately pay the difference to the landlord or their representative up to one month's rent. Bondable will then manage any recovery of funds from the tenant up to one month's rent.
Submit your claim
Complete the form below and our team will be in touch.